Madame Tussauds

This is not the official website of Madame Tussauds, if you were looking for the official website you can find it here: www.madame-tussauds.co.uk

I first visited Madame Tussauds as a child, and later as a teenager when we used to take disadvantaged children from Tower Hamlets out for the day. This was always a fun day out, one of the few real family attractions in London. On a recent visit however, I was struck by the changes that had taken place, particularly the high prices (we couldn't afford to take local kids there now), the ques and the obsession with "temporary" stars. After failing to get any response from the company to my requests for explanations I set up this website to air my views online.

If you would like to air your experiences too, good or bad, please email them to me here at: info@madametussauds.co.uk

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Myself and a work colleague took two of our wheel chair bound residents to visit Madame Tussauds on the 27th of January and we all just wanted to say a HUGE thank you for all the help and support we received from the staff, particularly Leroy and Yasmeen.

It was a busy day but the staff were able to guide us around the attractions, help us get to each floor and in to the dome and were extremely patient when we had to help the individuals use the toilet, they even guided us to the most suitable toilet and stayed with the resident who had to wait.

We find that it can be very difficult taking wheel chairs to busy attractions and we usually don’t get to see every thing there is, we also find that most people talk to us and not the individuals in the wheelchairs, even if they are doing the talking! But the staff made this trip very easy and enjoyable, and made the effort to interact with the individuals we had brought along- which they appreciated very much and want to come again! We all agreed that we had never encountered such helpful staff before and hope that everyone else can follow the example.

Once again, THANK YOU Madame Tussauds all so much!!

Comment by Kelly Ward — January 29, 2008 @ 11:55 pm

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I found this site before I went, so thought I would share my positive experience in case others like myself were a bit concerned at all of the comments!

I went to MTs on Saturday 12th January, and myself and a friend had arranged to go early because of the warnings on the MT site of 2 hour queues. We only had to queue for 10 mins if that, and this was right by the tills so felt like hardly any time.

We used the Oyster card offer of BOGOF, so our tickets were only £12.50 each.

The first room we went into was very busy, with queues by each celeb for photos. We wandered around for a while but once we went through to further rooms it was a lot better, with more room. At different parts it was very busy, but I think this is to be expected because groups gather at the most popular models.

At the last room we waited for 8 mins for a star show in the star dome - this was rubbish to be honest! An animated short clip, with an enthusiatic guy making you do star waves and star smiles. To be fair to him, he was very good, but after 2 hours walking around no one could really be bothered.

The only negative part was that the Chamber Live show wasn't on, and we weren't told this until I asked a member of staff. It was fine, because we were ready to leave (it was a really good morning, but 2 hours inside with quite a lot of people was enough!), but I thought it was strange they hadn't told us before as you can get cheaper tickets excluding chamber live. A sign at the door would've been appreciated!

For anyone planning to go - at peak times, with the reputation it has, I would buy the fast track tickets online before going if you're not willing to queue. But we arrived at 11am on a Saturday morning and it was fine. It is expensive if you don't get a deal, but I viewed it as a one-off experience and thoroughly enjoyed it!

Comment by Lisa Glass — January 01, 2008 @ 12:08 pm

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I visited MT last month with my 10 year old godson, his mother and my 10 year old daughter. Admission is expensive at the attraction but for people travelling into London by train, there is www.daysoutguide.co.uk/ where you can print out a voucher for one free admission with every adult ticket bought. In other words, when we went, we paid for two adults and the two children went in free of charge.

We got there on a Monday for 2pm and “only” had to queue for 25 minutes. The museum was busy but not uncomfortably so and we were able to look at all the exhibits and take photos. All of us thoroughly enjoyed the experience and found the staff on the whole helpful and courteous.

I would recommend this attraction if you can make use of the “buy one get one free” offer and if you can arrange to go off peak. If we had paid £92 for 2 adults and 2 kids for spending 2 hours being shoved and pushed around, I wouldn’t have been very happy. I don’t think it’s suitable for younger children as they won’t know who the celebrities are and because the place is too busy.

Comment by Gaby Hill — November 07, 2007 @ 13:28 pm

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We visited recently as a family. The whole thing is poorly put together from queuing to the attraction itself. The prices charged are certainly not commensurate with what is offered. I would not go again.

Comment by Nick Steeples — October 24, 2007 @ 21:28 pm

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We took our 10-year old son to MT on Sunday 19th August. Like many others, we queued for over an hour and a half. No staff tell you how long it will take when standing in the rain. Only one toilet for the entire queue. Like many others, it was full to the brim with thousands of sad folk taking photos with every "celeb". Don't people realise they're just dummies ! We were in and out within one hour, considerably poorer, hotter and utterly disappointed. Definitely the worst visitor attraction. An embarrassment of what this country has to offer. So what if each model costs £ 45k to make, what about the £ 1 million each week taken in admissions, plus all the items for sale. You can appreciate queuing if the experience is worthwhile, but this is one attraction not to be recommended.

Comment by David Gee — August 21, 2007 @ 14:40 pm

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Hi there,

Found this website after looking for a place to vent my absolute anger at the Madame Tussauds attraction. My poor niece was traumatised by the amount of people at the place and how I could not distinguish between the wax works and the real people.!!! Appalling customer care. When I made a complaint at the end I was looked at like I was an Alien form the appalling Movie at the end. So many people were complaining. I hope they email Madame Tussauds as I have and I will make sure that every one I know stays away from this rip off attraction, that is far more interested in profits than customers.

I love London my home town but what an embarrassment this place is to my lovely City.

Comment by Michelle Simonson — August 13, 2007 @ 19:09 pm

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I visited MT yesterday and thought I'd share a few notes:

Queueing time from 1pm: 30 mins outside, 1 hour inside.
Cost on door: £25 adult, £21 children (would have been £5 each cheaper to get tickets online beforehand and I suspect queue would have been shorter too).
Toilet available 15mins after entering inside queue.
Don't forget your camera!!!!
We took 2 hours to go round and thoroughly enjoyed it all, except for the naff Stardome cartoon. It's a shame that such a lovely cinema, purpose built to show solar system stars, should be used for the man-made, Hollywood versions.

Comment by Paula Zymela — July 31, 2007 @ 11:07 pm

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We visited the "attraction" at the end of July 2007 and I have to agree with some of the other reviews. We went with 2 children 1 of ten years old and 1 nearly 2. For the children I feel the whole experience was a complete waste of time as the place was that busy they could not see any of the models. My wife also complained that she could not pick out the models as there was that many people in the attraction. She was actually stood next to lou and andy from little britain waiting for them to move out of the way. I had to laugh.
I feel that most of the waxworks were very good and if the place was empty we would probably have had a good time.
Regarding staff, we were greeted by a large amount of staff wanting to take our money off us on the way in, but didnt see another one all day.
Surely, a time system with groups going through rooms "american theme park style" would be more enjoyable.
Overall i think the attraction waxworks are very good but because of the number of people in there, i would not recommend this to anybody else in a hurry. Come on Taussauds , surely youve got your money back by now??

Comment by Darren Mears — July 30, 2007 @ 21:09 pm

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Hi I have just been reading your website and i would like to share my experiance at tussauds with you. I went on Sat 17th and i am disabled and the service i got from the staff was great. I was taken in the staff lift to each floor and when i was done i would be taken to another place.

Some of the staff kept on telling me how busy they were but they still were happy to help. One young lady in paticular was more than happy to assist, i however forgot to get her name.

The only thing i would say is that i didnt see everything as we were taken into watch a show then shown the exit. this was a shame as i felt that we were rushed out but the time inside was great with some lovely models. I am hoping to take my children back at start of April to watch this space and i will see if the treatment is the same.

I have visited Madame Tussauds museum in London on 12 February 2007, along with my family and had a very traumatic experience.

My mother came to visit for a week and as a treat I took her to see the museum along with my two children, 3years old and 2 months.

We were asked to leave our buggies behind but were not allowed to leave any of our belongings, which as anyone can imagine one needs a lot for a day out with two children. We were disappointed to find out that there was not a locker facility to leave any of our things and had to drug everything in our arms.

To get my toddler to the toilet (there is no way to know when she would want it and, because of her age, she can not do it beforehand or on request) on numerous occasions, once leaving the floor through a shortcut, we had to get back to the point we left from, from the beginning of the museum. To add to that, for me to breastfeed my two-months old baby, after being dragged all the way down from the top floor, I had to seat on the chair in the hallway to the toilets.

After not very pleasant experience of looking after my toddler who really wanted to see everything, carrying the baby and the bags and other things, I realised that we’ve been charged the expensive tickets to which there could not be access because of my toddler. We had to wait for the manager to give as a refund; there were no apologies at the time. We were taken back to the till, where we had to wait for the refund to be done but after everyone in the queue served. I don’t even know if the person who sold me the tickets was going to be disciplined on the issue, he clearly saw we were with children and did not even bother of asking what tickets we wanted.

Over all, the experience my mother and I had at the museum was of complete dissatisfaction: that is by management, by floor layouts and access to the toilets, by unavailable baby-room facilities, by not being able to give our things to cloak room, and most of all by giving up the push chair for a baby. I don’t suppose you take the wheel chair away from disabled people?

My mother was told so much about the museum, but was disappointed by how badly it’s run. Once we left the museum, I felt like I’ve done a two-hour intensive work out in the gym, good for calories but bad for mental health. I can honestly say, that I’ve wasted £46 of hard-earned cash, and definitely would not recommend to anyone with children or come back there myself.

I found your website by accident but as a Tussauds employee I am very distressed to read of all the complaints on your site! Guests arre very welcome to make complaints to any member of staff during any part of their visit and there are staff members in each room except for the 'premier nights' section of the tour.

We take complaints very seriously and as a floor memeber of staff I have dealt with many customers who's problems can be easily rsolved just by asking one of the team. As for ticket prices everyone can check the website or call a ticket office and find out our ticket prices before they come to the attraction and they are never forced to buy anything extra once they are inside. Plus now you get to see the cinema in the dome inclusive of your ticket price instead of paying seperately for the planetarium (an attraction which never fitted well with us anyway in my opinion and is going to be much improved by its move to Greenwich)
And as for paying seperately for The Chamber Live the whole reason it became part of our attraction was due to the London Bombings crippling the toursit trade and us needing to make more money to be able to pay the £45,000 plus for each figure to be made.

I am in no way representative of MT but I would like to be able to point out that I'm sure if the people making comments on your page had spoken to somebody at the time of their visit they would have had a much better response than talking to you about it.
I hope that many of the people on your site contact MT and explain their woes directly, Im sure all of them would be garanteed a much warmer welcome this time around with our much improved commercial and experience team. And yes it does get busy so its best to avoid weekends and school holidays and if you arrive after half five you can get discounted entry and its much much quieter!
Hope you can pass this information on to members of your website and I hope to see you at MT soon

I visited London for 3 week and had a great time. There is so much to do and see and Madame Tussaud’s was one of my highlights. The detail was amazing, real works of art and should not be dismissed as they must have taken ages to do.

Madame Tussauds is a real rip off. It was so crowed we couldn’t really see any of the models and we couldn’t wait to get outside so we could breath again!

The London Planetarium can only be visited on a combined price ticket at Madame Tussauds before its closure later this month. I don't understand why visitors to the Planeterium are forced to buy this combined ticket.

My sister and I took our 5 children ranging in aged to Tusaud’s in the summer holidays. My sister had booked the tickets in advanced and we thought that this would mean it would be slightly quieter to look round. But it was so busy that we found it very hard to keep an eye on the children at all times.

This is supposed to be a family attraction but we where so worried about losing our children that we did not stay long and the day was cut short as we had planned to spend longer looking around.

I went to Madame Tussauds during an off peak time so I could take my time and walk around and look at the statues. I have to say that many of them really didn’t look like the people they where supposed to be.

I took my two children to the Planetarium today. When we finally got to the front of the que we were informed that changes had been made and we were only able to buy combined tickets for Madame Tussauds and the Planetarium. As I could not afford to pay £45.00 on top of our train fares, we came home extremely disappointed.

My visit with a friend to Madame Tussauds today 20/01/2005 was made all the more enjoyable by the helpfullness of the staff. As I am in a wheelchair, this assistance was really appreciated.

My two grandchildren were brought up to the London Planetaruim during the half term by their other Granny. When she got there she asked the security guard outside where to queue and was told by the guard that she could only buy a combined ticket for both the Planetarium and Madame Tussauds. He also told her the price. Unfortunately she could not afford this and they had to turn round and go home again. Granny was very embarrased and the children very dissapointed.

Granny wasted the fares up to London and finished up taking a walk along the river before having to go home again.

I travelled into town on Monday to go to the planetarium after booking access all areas tickets (at a great cost to myself), only to find on arrival that the planetarium is now used to show warrior films. The whole point of our visit was the science aspect.

i would like to know a contact number from you if you have one please, regarding the terrible time ive just had at madame tussauds, and making a complaint to this effect. thank you E jones

Hi Elizabeth, the "General Enquires" phone number on the official Madame Tussauds website www.madame-tussauds.co.uk is: +44 (0) 870 999 0046 but in my experience you just end up going around and around a voicemail system. There is also a contact form here that you could try but I have not had positive experiences with this myself which is why this site exists. Please feel free to submit your full complaint to me for inclusion here.

I think its well out of order that you pay more for entry into the "chamber-live" at Madame Tussauds in London.

My wife and I have an 18 month old son are currently visiting your country from Australia. I am here on business for 3 weeks and my wife and son are here on holidays. As we do not know anyone or have any child care, my wife is travelling around london sightseeing with our son whilst I am not.

My wife has dreamt of travelling to London since she was a young girl and one of the places she really wanted to see was Madame Tussauds. She walked the 40 minutes from our Hotel, with my son (in his buggy) yesterday and upon arrival was informed that she could not bring the buggy in and that it would have to be left at the front door.

She than asked how she was supposed to then get around with our son and was told that he would have to walk. An assuption made by the assistant that my son could walk when in actgual fact he suffers from development delay and can not walk. The assistant then informed my wife that she would have to carry him around. Carrting a 12 kilo baby for any length of time is not pratical. The assistant then informed my wife that buggies were permitted but only for children up to nine months. This policy seems odd buggies for 9 months old but not 18 month old.

Thanks,
Gary & Shonagh Bennet

Comment by Gary & Shonagh Bennett — April 22, 2004 @ 09:33 am

On Friday 9th April 2004 I visited Madame Tussaud´s second time and I was very disappointed about the customer service. The price for entrance is very high and I think can´t offer so many attractions. Ten year´s ago I visited Madame Tussaud´s first time and at this time there were many attractive statues. Also many people in and they don´t care to another guest. Maybe so many people shouldn'e be let in at the same time. Better to close for a few hours than open again for new tourists. Actually a impudence! Very bad assessment.

Comment by Frances Mullins— April 13, 2004 @ 14:10 pm

It would be good if Madame Tussauds did discounts for people for disabled people and those with and special needs.

I have been to Madame Tussauds a number of times, the last time I was not allowed to use a video camera.

i would like to e-mail madame tussauds about a slight complaint and would like to know how to contact them directly. if you could e-mail me this information i would be very grateful. Adam

Hi Adam, the "General Enquires" email address on the official Madame Tussauds website www.madame-tussauds.co.uk is: csc@madame-tussauds.com there is also a contact form here that you could try but I have not had positive experiences with this myself which is why this site exists. Please feel free to submit your full complaint to me for inclusion here.